You keep our number
Safety Net
You call us, the same people who locked the machines down. 4 hours a year for the 9pm “does this look right?” call. No helpdesk tree.
Witham Tech We lock down the family PCs. Then you have our number.
For you, or for an older family member. Or anyone in the house. When a pop-up says the PC is infected and to call a 1-800 number, someone will want remote access ten minutes later. Travis locks down the family machines first. Then you have his number—not a stranger’s.
$499 /year about $42/month. Two devices, Bitdefender, 4 Safety Net Hours.
10+ years in IT
Hands-on systems work. This is the household security offering.
You reach Travis
One person. No anonymous queue.
Woodridge, IL
Naperville, Downers Grove, Lisle, and DuPage in person.
Direct line
You keep our number—not a helpdesk tree.
From a family we helped
“After my grandparents almost got scammed again, I knew something had to change. Witham Tech locked down their computers and gave our family clear direction on how to avoid becoming victims. Now I just call Witham Tech if something doesn't seem right.”
How we work
Lock it down first
Clean Room
Bitdefender, OS hardening, and locked-down Brave so fake virus pages don’t land. Sketchy add-ons and loosened settings don’t creep back in.
How it works
Four steps. Every detail is documented in your statement of work before any tooling rolls.
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Step 01
Discover
Inventory devices, software, account hygiene, and how the household actually uses its machines.
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Step 02
Harden
Bitdefender, OS hardening, and locked-down Brave so fake virus pages and sketchy add-ons don’t land.
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Step 03
Document
Statement of work, lockdown report, recovery plan, and the contact tree—who calls whom, when.
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Step 04
Retain
4 Safety Net Hours a year for the 9pm call, plus periodic tuning. You keep our number; we keep context on your machines.
Built on tools we trust
On the machines
- Bitdefender
- NordPass
- Brave
- Windows
How we work
- AnyDesk
- Calendly
Names belong to their respective owners. Listed for clarity, not endorsement.
Pricing
One plan. Add-ons if you want them.
Household plan
$499 /year
About $42/month.
- · Two family devices (Windows, Mac, or phone)
- · Bitdefender included
- · Day-one lockdown (hardening + locked-down Brave)
- · 4 Safety Net Hours for the 9pm “does this look real” call
- · DuPage onboarding visit included
Add-ons
$99 extra device / year
Extra hours $99 each. No monthly plan.
- · Extra device for another family computer or phone
- · Extra hours when Safety Net is used up
- · Work-issued laptops stay out of the two-device count
Side option
NordPass
$24 Premium, first year
One vault. Family is about $45 the first year for up to six vaults.
- · Billed by Nord, not us. Separate from the household plan.
- · Premium is enough for one person’s logins
- · Family if more people in the house each want a vault
- · Print the recovery code and keep it off the computer. Whoever holds a spare copy does not need their own NordPass
- · We can set it up with you. Required for the freeze consult
Side option
Credit freeze consult
$199 one-time
Standalone. NordPass required, billed separately.
The freeze at Equifax, Experian, and TransUnion is free by law. This consult covers how a freeze works, where you set it up, and when to lift it. We sit with you and walk the screens. For legal reasons, you have to enter the information yourself. We cannot type it for you. Unique passwords go in your NordPass vault, not ours. Recovery code on paper for you and whoever you name. Not monitoring. Not insurance. Separate from the household plan.
Talk through a freeze consultCommon questions
High-level answers. Specifics live in your statement of work.
What’s in the $499 plan?
- · Two family devices. Windows, Mac, iPhone, iPad, and Android all count the same.
- · Bitdefender included
- · Day-one lockdown (hardening + locked-down Brave)
- · 4 Safety Net Hours for the 9pm “does this look real” call, a post-click cleanup, or a slow machine. Extra hours are $99. No emergency surcharge.
- · DuPage onboarding visit included
Extra device is $99/year. No monthly plan. The retainer is for ongoing households. We can occasionally take a one-time job, but pricing and warranty are different. Unused Safety Net Hours expire at the end of the year. They do not roll over. NordPass is a separate add-on, billed by Nord: Premium about $24 the first year for one vault, Family about $45 for up to six. Credit freeze consult is a separate $199. The freeze itself is free. We sit with you and walk the screens. For legal reasons, you enter the information. We cannot type it for you. It needs NordPass. Logins go in your vault, not ours.
What will you need access to?
Personal and family-owned devices are in scope by default. We need admin access and any account credentials for the documented lockdown. Those sit in an encrypted vault during the work, then get rotated and removed when it closes. We do not keep unattended access. Someone in the house has to accept each remote session.
If the company has IT, we leave a work laptop alone. If you administer it yourself, we can look at securing it only if the employer would actually approve. We will not make a quiet side agreement on a machine the company owns.
How fast do you pick up, and what if Travis is out?
Same day if you reach us during waking hours. A late text waits until morning. If the phone is ringing, that is the after-hours signal we try to pick up. Safety Net Hours cover that 9pm call. No emergency surcharge for using them.
The relationship is with Witham Tech. Right now that is Travis, a one-person practice. If he is unavailable, work can pause until he is back. That is written in the statement of work instead of a verbal guess. If a named cover person is ever added, it goes in the SOW first.
How is this different from Best Buy or Geek Squad?
Best Buy Total is cheaper because it is a store membership. A lot of the real work leaves the building, and they are not designing a protection setup for that household. We sit with the family, pick the tools, and configure the machines (Bitdefender, locked-down Brave, the rest of the lockdown) so they are harder to scam. That is often an older family member. Same job if it is you. It only works if the household will actually run it that way. You keep Travis’s number. They keep a queue.
We cannot guarantee nothing ever gets through. We make the machines harder to scam. That limit is also in the terms.
Start a conversation
Let's talk through your household.
Copy the email, call the number, or book 30 minutes on the calendar. You reach Witham Tech, not a queue.